Privacy Policy

This Privacy Policy describes how Vignette CZ Support collects, uses, and shares your personal information when you use our services related to Czech electronic vignette purchase, renewal, and compliance. We are committed to protecting your privacy and handling your data in an open and transparent manner.

1. Information We Collect

We collect various types of information in connection with the services we provide:

• Personal Identifiable Information (PII): When you engage with our services, you may provide us with personal details necessary for the processing of electronic vignettes. This may include, but is not limited to:
  • Your full name
  • Contact address
  • Vehicle registration number (license plate)
  • Vehicle country of registration
  • Vehicle category
  • Start and end dates for the vignette validity
  • Payment information (processed securely by third-party payment gateways; we do not store full payment card details)
• Usage Data: We automatically collect information when you access and use our website. This data may include your Internet Protocol (IP) address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

2. How We Use Your Information

Vignette CZ Support uses the collected data for various purposes:

• To provide and maintain our services, including facilitating the purchase and renewal of Czech electronic vignettes.
• To process your transactions and manage your orders.
• To provide customer support and respond to your inquiries.
• To improve and optimize our website and services.
• To detect, prevent, and address technical issues or fraudulent activities.
• To comply with legal obligations and regulatory requirements related to electronic vignette administration.

3. How We Share Your Information

Your privacy is important to us. We share your personal information only in the following circumstances and with strict limitations:

• With Public Authorities: Information essential for the processing and validation of electronic vignettes (such as vehicle registration number, country of registration, vignette validity period) is shared directly with the relevant Czech authorities responsible for the electronic vignette system, as required by law for service provision.
• With Service Providers: We may employ third-party companies and individuals to facilitate our service ("Service Providers"), to provide the service on our behalf, to perform service-related services, or to assist us in analyzing how our service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. This includes payment processors who handle your payment details securely.
• For Legal Reasons: We may disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.

4. Data Security

The security of your data is paramount to us. We implement robust technical and organizational measures designed to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your Personal Information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Data Retention

Vignette CZ Support will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy, including to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

6. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following data protection rights:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the physical address provided below.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy, you can contact us: